You can find below some of the most asked questions

Can I order online?

Our website is a “shop window”, you can send us and email via the button “ask for quote”, or via our contact form, and we will be more than happy to discuss about your project and helping you.

If I am based out of France, does HEMREX pay for duties, taxes and customs fees?

Whatever your country, we ship your order all over the world. When it is out of France, we send the goods in DAP incoterm, Delivered At Place, meaning the import duties, taxes and customs fees are paid by the recipient. Customs Duty is defined as “a tariff or tax imposed on goods when transported across international borders”. The cost is determined by the shipper we will work with (Fedex, DHL, UPS, Chronopost…).

Can I order bespoke products at my own measurements, the colors I want for the gown, the hood and the stole?

We do manufacture bespoke stoles, hoods, academic regalias, we send you a template with some question and you fill it with your own measurements, as well as the colors you want (university colors, your logo, your degree…), then we will send you a design and once it is confirmed we will launch the production.

Do not hesitate to check out our gallery to see the bespoke gowns, the stoles, the hoods we realised for our clients.

Can I rent graduation gowns?

We offer rent option, but only in France and according to a specific quantity, for graduation black matte caps and gowns, shiny royal blue caps and gowns, shiny white gowns, as well as academic regalias for teachers in Sciences, Law, Literature, Medecine and University’s President attire.

How long does it take to receive my order ?

If the products you request are in stock in our warehouse and don’t need any imprinting, embroidery…, the delivery in France will be around 2 to 3 working days. For customize products it will depend on the project, we will give you the lead time accordingly.

We are a Choral group, can we use your university gowns?

Indeed, the university gowns or bicolor gowns are also used as choir regalia, Gospel singers group too.

Can I customize my gown, my caps, my hood and my stole for the graduation?

All our products are bespoke products. You can add an imprinting, embroidery, a patch. You can also add the student name, the name of your university, the graduation year and so on… Colors, shapes are also customized.

You did not find the answer you were look for? Please feel free to contact us and we will give you all information you need.

We usually reply within 24 to 48 working hours, please check your junk and spam emails (Google, Hotmail …)